What is Different from ThruTalk (Legacy)


Some features listed here may be in future releases of ThruTalk (New). Here is an overview of the differences between the two products:


Multiple Attempt Calling

Campaign calling lists can only be dialed once per day. If a subset of contacts needs to be dialed again, a new group must be created using an on demand export to use in a new campaign.


Caller ID

Caller ID numbers will no longer be set per calling list. We take care of the caller id number for you! Caller IDs will automatically be assigned from a subset of available numbers in the regions selected on the Campaign Overview page. Sending number assignment will be 1 per 25k contacts.


Strike Lists

There is not a feature to submit an account-wide single-day strike list to prevent calling a list of numbers. 


Scripts

  • Branching Scripts are now available.  By adding custom paths to your scripts, you'll be able to guide your callers through complicated conversations with ease. 
  • Script questions currently cannot be reordered once added to the script, so be sure to add any questions in the order they are to appear in the live environment.


VAN Integration

We have launched the ability to utilize ThruTalk-enabled VAN API keys to import your lists directly from VAN into ThruTalk.  You can read more about this feature here and provide us your ThruTalk-enabled VAN API key to enable this feature using this process. 


Note: The ability to communicate ThruTalk script results to VAN automatedly is not quite ready yet, but will be soon!


Contact Widgets

Script contact widgets for texting or emailing a contact while on a call will not be available. We suggest marking an answer on a script question that they would like an email or text which can be collected in nightly reports. Emails or cell phone numbers can still be recorded in a freeform response if that information is not already included in the calling list.


If you've signed up for ThruText, the collected numbers can be uploaded into a group to use in a texting campaign.


PatchThru

The PatchThru transfer feature will not be available.


Callers

Callers need to be invited to your account to begin calling. Learn more about sending invitations in ThruTalk (New) here