Assignments in ThruTalk


Once you have accepted an invite, select your organization from Your Organizations (View All) or the hamburger dropdown (3 horizontal lines) in the upper right corner of your screen. After entering the organization, you can view your assignments in that account.


Screenshot of the accounts page with the three horizontal line, "hamburger", menu in the top right corner expanded to show a green rectangle around the "View All" option.


You will automatically be shown your texting assignments. To view your calling assignments, click on the "Calling" button on the top bar.


Screenshot of the top of the user page showing the "hamburger menu" in the right corner. To the left, are "Support", "Messenger, and "Calling" tabs with a green rectangle around "Calling."


You will see a list of campaigns for this organization that you've been added to as a caller.


Screenshot of list of 2 assignments. There is a status for each campaign, the top campaign has a note "Closes in 3 minutes" to the right of each line are two buttons: "Preview Script" and "Start Calling."


If the campaign is closed for calling, the opening time will be displayed in the Status section. 


Before calling, you can click the Preview Script link to get a feel for the flow of the conversations you may have. If you are ready to begin, click the "Start Calling" button.


If your calling assignment isn't showing


Scrreenshot of an empty calling assignments list. There is a bright pink header in the center of the page with the words "No Active Calling Assignments".


If you navigate to your assignments and you either don't see any assignments or you don't see the assignment you're looking for, first check that you're logged into the right organization/account. You can confirm this by checking the name of the organization in the header before the word Assignments. You can look at the assignments in other organizations by switching between organizations.


Other reasons for the assignment not showing include:

  • If the end date of the assignment/campaign has passed
  • The assignment/campaign has been archived
  • If you were added to the campaign before it is open, it will not be visible on your list until it has been open at least once.
  • You haven't been added as a caller to the assignment/campaign
  • You are on the ThruText side of the account (see below)

The organization's admin can confirm if one of the above is true for your assignments. If you've checked in with them already and your assignment is still not showing, please send an e-mail to support@getthru.io with your organization name, assignment name, and the e-mail address on your profile if it's different than the e-mail you're sending from.


How to switch from texting to calling assignments

To check which side that you are looking at (ThruTalk or ThruText), you can look at the URL in your browser. If you are on the ThruTalk side, you will see "talk/calls/assignments" at the end. If you are on the ThruText side, you will see "client/assignments" at the end. To switch from a texting assignment to a calling assignment click the "Calling" button on the top of the screen.


Scrreenshot of an empty texting assignments list. There is a bright pink header in the center of the page with the words "No Active Texting Assignments." At the bottom is a link to switch to the calling page with a green rectangle surrounding it.


If you have no texting assignments in that account, you will also see a link at the bottom of the page to guide you to your calling assignments.