ThruTalk (New) Managed Calling Hours:


10:00 am - 11:59 pm ET | Monday - Sunday


The support team manages NewTalk throttles during the managed calling hours listed above. During that time, the support team is always watching the pace of calls and adjusting your calling speed to keep drops (calls where someone answers but is hung up on because there are no callers available to take the call from your end) low and wait times as low as possible with minimal drops.


The system will allow campaigns to be open 8 am - 9 pm in the selected timezone. 

Timezones available to select: Eastern, Central, Mountain, Pacific


If a campaign's settings allow it to be active outside those hours, it will still dial, but at a standard throttle without support staff managing the pace.