GetThru Support
Check out these helpful links for solutions, guides, and best practices for all your P2P texting and calling needs.
TABLE OF CONTENTS
GetThru Help Centers
Check out our new Help Centers!
- GetThru Help Center is where all of our guides are located.
- ThruText Help Center is where all of our ThruText guides are located.
- ThruTalk Help Center is where all of our ThruTalk guides are located.
GetThru Support Hours
Ticket Support
- 9:00 am - 8:00 pm ET | Monday - Friday
- 11:00 am - 7:00 pm ET | Monday - Friday
- 9:00 am - 8:00 pm ET | Monday - Friday
- 11:00 am - 7:00 pm ET | Saturday - Sunday
Adjusted Support Hours
Holiday Hours
Our Support Team will be unavailable to respond to tickets and chats or manage dial pacing in observance of the following days:
- Thanksgiving - Thursday, November 28th & Friday, November 29th, 2024
- Christmas - Wednesday, December 25th, 2024
- New Year’s Day - Wednesday, January 1st, 2025
The Support Team will observe adjusted hours on the following days:
- Thursday, December 26th and Friday, December 27th - 11-7pm ET
- Monday, December 30th and Tuesday December 31st - 11-7pm ET
Annual Planning Meeting
From January 14-16, our team will participate in our Annual Company Planning Meeting. During this time, we will be adjusting our support hours to accommodate team travel and full participation in the planning meetings. To ensure all team members can participate fully in our planning while maintaining critical support, we’ve adjusted our hours as follows.
Dates | Hours (ET) | Response Capacity |
January 13 | 9am - 4pm | Chat closed; high-urgency tickets only. ThruTalk pacing monitored. |
January 14-16 | 10am - 3pm | Chat closed; high-urgency tickets addressed. Low-urgency tickets receive estimated follow-up times. ThruTalk pacing monitored. |
January 17 | 11am - 7pm | Chat closed; high-urgency tickets only. ThruTalk pacing monitored. |
January 20 | 11am - 7pm | Open for all tickets and chats during adjusted hours |
January 21 | 9am - 8pm | Return to regular support hours |
If you have any questions or concerns, please don't hesitate to reach out to coordinate timelines.
Utilizing GetThru Support
Tips for sending in a support ticket.
Ask a question through a new ticket.
Check Ticket Status is for checking all previous tickets.
Livechat on GetThru.app for all your troubleshooting needs.