ThruText Onboarding


Now that we have received all your docs and your account is set up, we wanted to send you a proper welcome. We’re thrilled to be working with you, and we want to help you get the most out of ThruText, starting with this email.

The next step for you is to join a ThruText training with our Client Success Team where they will cover key knowledge and best practices to make sure you have the best start possible. 

Moving forward, if you have any technical support needs or questions, send us a note at support@getthru.io. If you have questions about strategic support or anything generally non-technical, feel free to reach back out to success@getthru.io anytime.

Happy texting!


INITIAL CHECKLIST TO START TEXTING

Log In to the ThruText Admin Console

  • We recommend bookmarking this link to log into your ThruText account: getthru.app/login

  • You should have an invitation in your inbox to be an owner on your account. If this is the first time you're using ThruText, you'll need to fill out a short form to create a user profile.

  • Trouble logging in? See if any of these tips do the trick. If not, send a note to support@getthru.io

Complete your 10DLC Brand & Use Case Registration

  • Once you've logged in, select Brand & Use Case Registration from the left-hand menu under Account Tools. Please be sure to have the necessary information available, including your organization’s LEGAL NAME, Employer Identification Number (EIN), and other identifying information. Additionally, you will be asked to verify whether your organization is a political entity. You can find step-by-step instructions here.

  • NOTE: If any of the information submitted doesn’t match your organization’s filings the registration will be rejected and the appeal process will significantly delay your messaging, so please verify all the information is accurate before submitting. All fields are required.

  • With your Brand Registration submitted you'll then need to choose from the available use cases. You should choose any that may apply to your future messaging needs. More detailed use case descriptions and instructions are available here

  • If you are a political campaign, party, or PAC you will be required to complete the Campaign Verify registration process in order to acquire a Campaign Verify Token. Detailed instructions available here.

  • The turnaround times for these registrations may fluctuate during high-demand periods, we recommend starting the process as soon as possible.

Load Your Groups and Build Your Campaigns

Invite Your Team and Start Texting

Get Help Along the Way

  • We’ve developed a comprehensive set of support documents and materials for senders and texters, which you can find in the support section on our website.

  • Still need an assist? There are two ways to submit support requests:

    • By email: support@getthru.io

    • From the website: Click Support in the top right corner of any ThruText page and you will see an option to submit a ticket.

A note on support requests: Please do initiate support requests using those tools, as it helps us keep track of our clients' needs. Our support hours are 9am to 10pm ET seven days a week. During that window, we respond to critical issues within 2 hours, but generally much faster than that.

 

Want to talk strategy? We're also available to provide strategic support for your texting efforts. This could be anything from big picture strategy consultation, advice on volunteer management, or review of specific scripts. If you are interested, register here or email success@getthru.io to set up a time to talk.

Just a few other things to know:

  • Billing: Invoices for a given month’s usage will be emailed out in the first half of the following month; for example, invoices covering April will go out the first half of May. We request payment by check or ACH. Please review our guides How to Calculate Your Monthly Bill and How to Find Your Contract Rate for details on those processes.

  • Vendor: If you are interested in setting up GetThru as a vendor, please take a look at our guide Vendor Information to Set Up GetThru as a Vendor.

  • Feature Updates: We've added you to an email list that we use for feature release notes and other important announcements. Stay tuned!