Help! My phone isn't ringing!


If your phone is not ringing when you attempt to connect during a calling session, please follow these steps to help troubleshoot and resolve the issue.


"We're Calling" page

If you are on the "We're calling you" page, and your phone does not ring, select "My phone isn't ringing" to confirm the information is correct.

Screenshot of two blue happy faces on a white background, on the left is a robot and on the right is an emoji. At the bottom of the screenshot are the magenta words "My phone isn't ringing" surrounded by a green rectangle with an arrow towards it.

Update your phone number

If you find the phone number is incorrect, select the "Change phone number" option and update the information to your correct phone number. Please review our guide, How to Change Calling Phone Number, for more details on that process.


Next troubleshooting steps

If you confirm your phone number is correct, please follow the additional troubleshooting steps, including ensuring your phone connection is reliable, and your ringer is on.


Screenshot of a blue robot on a white background with a question mark above its head. Below are two options "Call me again" and "Connect with my computer"


If issues persist after following these steps, please reach out to us at support@getthru.io for additional assistance.