Greetings from the GetThru support team!
We’re thrilled to be working with you, and we want to help you get the most out of NewTalk, starting with this email.
The first step for you is to join a ThruTalk training with our Client Success Team where they will cover key knowledge and best practices to make sure you have the best start possible.
Moving forward, if you have any technical support needs or questions, send us a note at firstname.lastname@example.org.
INITIAL CHECKLIST TO START WITH GETTHRU
If using VAN: Complete your VAN integration
Load your Groups
Get Help Along the Way
Training: You can view our full offering of training sessions from this page.
On Tuesdays (3:00pm ET) we host a Group ThruTalk Onboarding, sign up here!
If this time does not work for you, you can also book an individual onboarding session here.
If you have questions about strategic support or anything generally non-technical, feel free to reach out to email@example.com anytime.
Support: We’ve developed a comprehensive set of support documents and materials for users and admins, which you can find in the support section on our website.
Still need an assist? There are two ways to submit support requests:
By email: firstname.lastname@example.org
From the website: Click Support in the top right corner of any GetThru page and you will see an option to submit a ticket.
Please initiate support requests using those tools, as it helps us help you as quickly as possible! Our support hours are 9 am to 10 pm ET seven days a week. During that window, we respond within 2 hours, but generally much faster than that. We look forward to working with you!