Greetings from the GetThru support team! ThruTalk has been enabled on your account.
We’re thrilled to be working with you, and we want to help you get the most out of ThruTalk, starting with this email.
The first step for you is to join a ThruTalk training with our Client Success Manager, where they will cover key knowledge and best practices to make sure you have the best start possible.
If you have any technical support needs or questions, contact us at firstname.lastname@example.org.
Initial Checklist To Get Started
- Schedule a training session and review the help center
- If using VAN: Complete your VAN integration
- Review the ThruTalk Admin Sidebar
- Build your Scripts
- Load your Groups
- Build your ThruTalk Campaigns
- Review training materials with Callers
- Review step-by-step instructions to start a phone bank in ThruTalk
- Let us know if you would prefer to hide your contact's personal information from callers
Get Help Along the Way
Training: You can view all our training sessions from this page.
- On Tuesdays (3:00 pm ET), we host a Group ThruTalk Onboarding
- We also have a ThruTalk 1-1 Session available for ThruTalk Script + Sync Check
- If you have questions about strategic support or anything generally non-technical, feel free to reach out to email@example.com anytime
Support: We’ve developed a comprehensive set of support documents and materials for users and admins, which you can find in the support section on our website. There are three ways to submit support requests:
- By email: firstname.lastname@example.org
- From the website: Click Support in the top right corner of any GetThru page, and you will see an option to submit a ticket.
- From chat: To access chat on getthru.app, click on the button in the bottom-right corner of your screen. Chat is available on weekends and weekdays from 11 am - 7 pm ET.
Please initiate support requests using those tools, as it helps us help you as quickly as possible! Our support hours are 9 am to 10 pm ET on weekdays and 11 am-7 pm ET on weekends. During that window, we respond within 2 hours, but generally much faster than that.
We look forward to working with you. Happy calling!