Using mobile devices to make calls in ThruTalk


This guide walks callers through making ThruTalk calls entirely using a single mobile device. For making calls using a phone or connecting using a computer, follow this step-by-step calling guide.


ThruTalk has a mobile-friendly interface that allows callers to participate in calling campaigns with a phone or tablet.  


To ensure you can speak with contacts while recording their responses on your mobile device at the same time, we recommend using a headset or headphones.


TABLE OF CONTENTS


Preparing to make calls

Start by opening a browser app on your mobile device and signing into www.getthru.app. 


Screenshot of the login screen with two text input fields "Email" and "Password" above a magenta button with pink text, "Sign In".


You can make signing into getthru.app easier by saving your email and password in your browser. Browsers such as Chrome, Firefox (iOS or Android), and Safari allow you to use saved passwords across devices if you are signed into your account. 


Find and tap the GetThru account, or the organization, that you want to make calls on. 


Screenshot of a list of accounts in black text on white lines on a light grey background under a black text header "Your Organizations"


This will take you to your Messenger (ThruText assignments). Tap on the menu at the top right of your screen to navigate to your calling assignments.


Screenshot of three horizontal lines in the top right corner of the screen highlighted by a green rectangle.

Screenshot of the 'hamburger menu' expanded with a green rectangle around the "Calling" assignment.


Find the calling assignment on which you want to make calls, then tap the "Start Calling" button. For more info on assignments, check out our guide: ThruTalk Assignments.


Screenshot of a green rectangle around the magenta "Start Calling" button on a list of assignments.


Inside a calling assignment

If you choose to preview your script first, tap "Preview Script" and scroll through to familiarize yourself with the questions. When you're ready to make calls, tap "Start Calling" at the bottom of your screen.


Screenshot of a yellow notification box informing the user that they are in a script preview. At the bottom of the screen is a magenta "Start Calling" button.


On the next screen, you'll be asked, "How would you like to make calls?" ThruTalk will check if calls can be made from the browser, and if it's possible, you'll see the option to "Connect with my computer. Connect with my phone" option.


Screenshot of two boxes containing the options to "Connect with my computer" and "Connect with my phone".


If you tap the "Connect with my computer" button, you'll get a pop-up from your device requesting permission to use your microphone. Tap "Allow" to continue, then tap "Ready to Make Calls."


Screenshot of a blue happy waving robot above a blue button with white text "Ready to Make Calls."


Tap the "Connect with my phone" button to make calls from your phone. You can change the phone number by tapping "Use a different phone number" and providing a different phone number for the system to contact you. No matter what phone number you use to connect to ThruTalk, contacts will not be able to see it.


Screenshot of a green rectangle around the blue link "Use a different phone number" above the "Connect with my phone" button.

Screenshot of the contact's first and last name above their phone number at the top of the calling interface.


To end the call, tap on the vertical dots at the top right corner of the screen. This will pull up a side menu.


Screenshot of three vertical dots at the top right of the calling interface with a green rectangle around them.


To end the call, tap "End Call" at the bottom right of your screen. You can also add the contact to the Do Not Call list during or after the call by tapping "Add to Do Not Call List."


Screenshot of green rectangles surrounding the "Add to Do Not Call List" link with the blue "End Call" button on the right.


After you tap "End Call" or the contact hangs up, ensure that you have completed all appropriate script responses and saved each response with the "Save and Next" buttons. After that, you can tap "Ready for Next Call" to move on to the next call.  If you have not completed the script responses, the "Ready for Next Call" button will be disabled until you compete the script.


You must input information into the script to be able to click "Ready for Next Call." If you cannot move forward to the next call, please check the answer to the starting question in your script.


Screenshot of a white and blue "Ready for Next Call" button in place of the "End Call" button in the previous screenshot.


Optional features used by admins

Sometimes, admins use scripts that instantly send text messages or connect the contacts to a third party during a phone call. For more information, please refer to our guides on how to use Instant Followups and PatchThru.


PatchThru Targets are available underneath the contact details in the side menu.


Screenshot of PatchThru Target card in the rightside menu on a beige background.


Ending the call

First, make sure that you have input information from your last call into the script. To end the calling session, tap on the arrow at the top right of your screen. This will pull up a side menu. Tap "End Calling Session" to exit the assignment.


Screenshot of the "< End Calling Session" link at the top of the navy left side bar.


Only click "End Calling Session" if you are finished making calls or need an extended break. Do not end a calling session after each call as it negatively impacts other callers.