Definition of ThruTalk-specific terms
This guide contains keywords used throughout the talk side of the GetThru platform. Check out more about the text side by visiting the ThruText Glossary. To get an overview of functions shared between both talk & text, please be sure to read our main GetThru Glossary!
Account Campaign Dials - ThruTalk export done at the account level. This produces a separate export link for each campaign that was called during the selected window.
Active Callers - Number of current callers who are ready, on a call, or in wrap-up time.
Attempts - Any attempt to call a phone number, regardless of the outcome for that number. Attempts includes disconnected and invalid numbers.
Attempted - Total number of calls attempted or completed in one day.
Caller - A person making calls in ThruTalk. A user within GetThru on the ThruTalk side.
Caller Invite Link - A link given by an admin to a caller already attached to the account. This allows the caller to instantly join an already active campaign.
Call Result - The overall result of your call (contact, no contact, remove from list). Must be entered to move on to the next call. Different than script questions.
CIP - Calls in progress. The amount of calls that are being processed (being dialed or being connected to a caller) by ThruTalk in a campaign at any one time.
Contacts - Dials that were picked up by a live person. Contacts include wrong numbers but not answering machines screened by the system or other robot pickups, such as a fax, voicemail, or busy signal.
Dialing Hour Enforcement - 8 am - 9 pm local based on the timezone chosen at campaign launch. Calling is not permitted outside of these times, regardless of current operating hours.
Do Not Call - Callers record a contact's refusal during a call by adding the contact to the Do Not Call list.
Drops - Calls where a live person answers, but no caller is available to receive the call. Drops happen when the CIP is too high for the number of callers because callers have recently logged out, switched to not ready, or are otherwise unavailable.
IDs - Contacts who successfully complete your script and had a response recorded to your first question in the dialer (usually a Support ID question).
Instant Follow Up - Messages sent via toll-free text to your contact by your texters directly from a script.
Manual Dial Pacing - GetThru staff optimize your calling program by actively monitoring your callers, their wait times, and the CIPs.
Script - The text callers use during live calls when talking to contacts. Clients use the Script Manager to create scripts.
Script Branching - Admins can lead callers through different "paths" in a script by using script branching. Questions can be shown or hidden by selecting different answers in a script.
Script Preview - Access to the currently active script on a calling service. It is separate from live calls in the dialer and can be used for review and practice purposes.
Status -Caller activity status indicators for each caller on a campaign, whether that person is not ready, in call, ready, not ready, wrap-up, or offline.
- STATUS: In call - Caller is currently connected to a live pickup.
- STATUS: Wrap-up - Caller has ended a call but has not recorded the results yet (you can contact support to change the default wrap-up time).
- STATUS: Ready - Caller is available and waiting to be connected to a live person.
- STATUS: Not ready - Caller is connected but is not available to receive calls.
- Offline - Callers not logged in at this time.
Survey Questions - Questions your callers ask during a call that are recorded in a script.
The Beep - Auditory signal from the dialer to a calling agent that their next call has connected. The beep is based on voice recognition and indicates that the person has already said hello.
Throttle - Number of calls attempted when a caller become available to talk.
Wait Time - The amount of time between active calls. The count starts when a caller becomes ready for their next call and ends when they are connected to their next call.