Definitions of ThruTalk-specific Terms
This guide contains keywords used throughout ThruTalk. Check out more about the texting side by visiting the ThruText Glossary. To get an overview of functions shared between both calling & texting, read our GetThru Glossary.
- Caller - A user in GetThru who added to a ThruTalk campaign to make calls.
- Caller Invite Link - A shortcut for joining a campaign as a caller. When clicked, this link adds the user to the campaign and takes them directly to the assignment. Can only be used by people who are already users on the account.
- Calling Page - The interface ThruTalk callers use to place calls and follow scripts.
- Contacts - Has two definitions:
- People intended to be called during a campaign.
- In ThruTalk data, Contacts are dials that reached a live person. Contacts include wrong numbers but not answering machines screened by the system or other non-human pickups, such as a fax, voicemail, or busy signal.
- ThruTalk Integrity- A registration process that links your organization’s name to the phone numbers used in ThruTalk campaigns. This helps carriers recognize your calls as legitimate A2P traffic, which can improve answer rates and trust with contacts.
- Caller ID/CNAM - An optional registration that displays your organization’s name when making calls through ThruTalk. It helps contacts recognize who is calling and may improve pickup rates.
- Campaigns-
- Campaigns - The admin term for the actual text bank. The workspace where you define your contact list, messaging, survey questions, and assign message senders.
- Campaign Details - A page where admins can view campaign settings, results, and analytics.
- Campaign Index Page - A page that lists all campaigns by status and provides access to each one.
- Targeting - Selecting the group(s) of contacts to include in a campaign.
- Base Segment - The foundational group of contacts required to launch a campaign.
- Advanced Targeting - Adding or removing segments or using filters to refine your targeting.
- Campaign Status
- Draft Campaign - A campaign that is in the process of being created that hasn't been launched. Campaigns become drafts after the first step of campaign creation is completed.
- Active Campaign - A campaign that has been launched and is ready for making dials.
- Archived Campaign - A completed campaign. Once archived, dials can no longer be made in that campaign.
- Draft Campaign - A campaign that is in the process of being created that hasn't been launched. Campaigns become drafts after the first step of campaign creation is completed.
- Campaign Summary Page - The dashboard shown after launching a campaign, used to monitor and manage progress.
- Active Callers - The number of callers who are currently ready, on a call, or in wrap-up.
- Caller Status- A caller’s activity indicator on a campaign. Status types include:
- In call - Caller is currently connected to a live contact.
- Wrap-up - Caller has ended a call but hasn’t logged results yet.
- Ready - Caller is waiting to be connected.
- Not ready - Caller is active but not accepting calls.
- Offline - Caller is not currently logged in.
- Campaigns - The admin term for the actual text bank. The workspace where you define your contact list, messaging, survey questions, and assign message senders.
- Scripts
- Script - The written content callers follow during a call. Admins use the Script Manager to create scripts.
- Survey Questions - Questions asked during a call and recorded in the script.
- Script Branching - Controlling which question appears next in the script based on the response.
- Instant Follow Up - A feature that allows texters to send a follow-up message via toll-free number directly from the script.
- Script Preview- A preview of the script for callers to review and practice before calling. Available when a script is created or edited.
- Admins create or edit a script.
- Callers can preview a script before calling.
- Script Results - The data collected from survey questions during a live call. (See Survey Questions.)
- PatchThru
- PatchThru - A feature that allows a caller to connect a contact with a third party from the PatchThru Directory.
- PatchThru Directory - A list of third-party targets that contacts can be patched through to.
- PatchThru Target - The third party that a caller connects the contact with via PatchThru.
- Dial Pacing
- Dial Pacing - Managed by GetThru staff to optimize wait times and connection efficiency.
- Throttle - The number of calls attempted when a caller becomes available.
- Wait Time - Time between one call ending and the next connection. Measured when a caller becomes ready for their next call and ends when they are connected to their next call.
- Drops - When a live person answers but no caller is available to take the call, often due to high throttle or caller inactivity.
- Exports
- Exports - Downloadable data from campaigns. Available in CSV format
- Account All Dials - An export of call results from all campaigns within a selected date range. Script data is not included. (See: ThruTalk Export Types for details).
- Account Campaign Dials - An export of call results from all campaigns within a selected date range. This generates a separate export link for each campaign called during the selected window. Data includes call results and script results. (See: ThruTalk Export Types for details).
- Campaign Export - A report showing all call and script data for a specific campaign.
- Caller Activity Details - A report showing caller connection time and script results.
- Exports - Downloadable data from campaigns. Available in CSV format
- Call Result - The overall result of your call (contact, no contact, remove from list). Must be entered to move on to the next call. Different than script questions.
- Dialing Hour Enforcement - Calls are restricted to 8 AM - 9 PM local time based on the timezone selected when launching a campaign.
- Do Not Call - A designation recorded by the caller when a contact asks not to be called again. This prevents them from being called from active or future campaigns.
- The Beep - A sound alert that plays when a live call has been connected. It’s based on voice detection and signals the contact has said already "hello."
- Usage- The total number of dials and unique contacts reached by an organization within a calendar month in UTC time.
- Called Contacts - The number of contacts who were called during a campaign.
- VAN
- VAN Synced Survey Questions - Survey brought over using a VAN integration. These surveys are created in VAN and brought over within the Script.
- VAN Scripts - A special script type that allows syncing call results and survey responses to VAN.
- MyVoters (Sync to VAN) - Script type for syncing to the MyVoters side of VAN.
- MyCampaign (Sync to VAN) - Script type for syncing to the MyCampaign side of VAN.