Overview of Campaign-Level ThruTalk Exports

Campaign-Level ThruTalk exports give you a snapshot of data for a single campaign. These reports are helpful when you need to analyze calling activity, check PatchThru results, or review data tied to one campaign only. Each export includes all call activity at the time the export is created and is delivered as a CSV file.


TABLE OF CONTENTS


Files Available as Campaign Exports

Campaign Dials

The Campaign Dials export shows all dials made in the campaign when the export was created. For a full list of included fields, see the Campaign Dials section of ThruTalk Export Types. 


PatchThru Calls

Use the PatchThru export when your campaign includes PatchThru calls and you want to see which targets were reached and how long the calls lasted. For details on fields included, see PatchThru Calls in ThruTalk Export Types.


How to Run a ThruTalk Campaign Export

Press the Export button from the Campaign Details page to navigate to a campaign's export page. 

Screenshot of black text on a white background punctuated with blue links. Below, are two dark pink buttons. The left "Export" button has a green rectangle that surrounds it.

To start the exporting process, select the export type that you would like to run from the drop-down, and click the New Export button at the top of the page. Once an export is finished, it will be available for download in your export list:

Screenshot of a table with black text on a white background. A dark pink link is on the right side of the table, highlighted with a green rectangle.


Additional Notes

  • Looking for cross-campaign reports? See Account-Level ThruTalk Exports.
  • The Campaign Dials export includes up to three custom fields, if they’ve been marked as ‘Included in Export’ on your Custom Fields page. See our guide Custom Fields for more info. Custom fields are not available for PatchThru exports.
  • If you are interested in having calling data nightly exports sent to an S3 bucket, please check out our guide Nightly S3 Export Delivery for next steps.
  • When reviewing ThruTalk exports, please refer to our guide, Call Results, for the differences between call and script results.
  • The download links expire after a short time to ensure your data's security. Please review our Download Protection Error guide for more information.
  • Exports are generated as ‘snapshot’ CSVs, which include all activity recorded at the time the export is created. If an export is run during live calling, the export may not show calls made in the last 5 minutes. For the most accurate totals, please run your export after calling has finished.