Archiving Calling Campaigns


Archiving a campaign is the final step of administering a calling campaign. Once a campaign has been archived, users will no longer be able to continue receiving calls from the campaign or access the campaign from the assignment page. This process cannot be undone.


Data from archived campaigns will be preserved; therefore, admins can still create exports from an archived campaign. It is best practice to archive a campaign under the following circumstances:

  • The campaign has 0 remaining dials (It has completed all calls.)
  • The campaign has passed its end date (The end date can be extended if needed)
  • The event or election has passed
  • A new campaign with those same phone numbers has been started (Archiving one of the two ensures contacts do not receive double calls.)


How to Archive a Campaign

To archive a campaign, you can click the Archive button on the Active Campaigns page or the Campaign Review page.

  • Active Campaigns

Screenshot of an expanded flyout menu with the options "Archive" and "View". A green arrow points to the archive option at the top of the menu.

  • Campaign Review:

Screenshot of a Campaign Details page where 2 pink buttons with white text are below basic information about the calling campaign. The button on the right labeled "Archive" has a green rectangle highlighting it.

You must click "OK" from the dialog box to confirm your archive request:

Screenshot of a browser's black confirmation window with light grey text asking "Are you sure you want to archive your campaign? This cannot be undone" above "ok" and "cancel" buttons.

After clicking Archive, campaigns are moved from the Active to the Archived Campaigns page.

Screenshot of the navy left side menu showing a green arrow coming from the "Active" menu item and pointing to the "Archived" menu item.

Why archive campaigns?

Archiving calling campaigns that are no longer in use is an important practice for keeping your account tidy. Additionally, it ensures that valuable phone numbers held in active campaigns are released and can be 'cleaned' and returned to circulation by our phone number providers.


Auto Archiving and ThruTalk

Auto Archiving is a process run by our system that deactivates campaigns that have not been used in 30 days. To avoid auto-archiving for a ThruTalk campaign, log in and make a call and the 30 day timer will restart.