Troubleshooting the Issue
This guide will help you troubleshot potential connection or browser issues that may impact your experience using our calling or texting tools.
For best performance, we highly recommend using the latest version of the Chrome or Firefox browser while sending texts or making calls. For full details on best practices and acceptable browsers for each tool, please check out the following guides:
If you are experiencing irregularities within your browser, it is recommended to try accessing the platform via an incognito browser to confirm if any cache issues are the root of the problem. Please check out the following guide for more information.