Dialing Hour Enforcement
Dialing hour enforcement automatically blocks calls outside the safe calling window of 8 am to 9 pm local time, helping you stay compliant with legal calling regulations. This feature ensures your calls only go out during allowed hours based on your contacts' area codes.
This guides explain how dialing hour enforcement works, when it applies, and how to manage contacts who weren’t dialed.
TABLE OF CONTENTS
How the Process Works
The GetThru system prevents phone numbers from being dialed if the contact's area code does not match the time zone selected for the campaign and falls outside of 8 am to 9 pm local time when the dial is attempted.
Dialing hour enforcement is based on the selected campaign time zone, which means it is very important to select the correct time zone for your campaign. If needed, you can click the “Edit” button within the Campaign Review page to edit an active campaign’s time zone after launch.
Below is a example table of dialing outcomes, depending on the campaign and contact time zones:
| Campaign Time Zone | Contacts Time Zone | Contacts Calling Span |
|---|---|---|
| Pacific Time Zone | Central Time Zone | 8 am PT to 6 pm PT/10 am CT to 8 pm CT (safe calling hours only) |
| Central Time Zone | Central Time Zone | 8 am CT to 9 pm CT (local allowed calling span) |
| Eastern Time Zone | Pacific Time Zone | 8 am PT to 6 pm PT (safe calling hours only) |
How the Export Data is Listed
Any phone numbers not dialed due to dialing hour enforcement will be listed in exports as not dialed. For a full breakdown of call results, check out our guide Call Results
If you need to reattempt calling the phone numbers that were listed as "not dialed," you can do so using the following steps:
- Download your campaign dials export
- Filter by the not dialed phone numbers
- Create a new group of the "not dialed" phone numbers found in the file
When creating a campaign to dial the not dialed group, you should create a campaign that is set for a calling window that will fall within the 8am to 9pm safe calling period for all time zones. To accomplish this, one should set the calling window to be 11 am ET to 9 pm ET (8 am PT to 6 pm PT).
Please reach out to us at support@getthru.io if you have any questions.