How to send follow-up texts for ThruTalk (New)


Are you interested in providing contacts with the option of receiving text message follow-ups regarding the campaign you're calling them about? Here we will share with you a process you can use to do just that.


Step 1:

When you create a script for your ThruTalk (New) campaign, include the following questions that branch from one to the next:

  • A multiple choice yes/no question with the text: "Can we text you?"
  • A follow-up freeform question with the text: "What's the best number to text you at?"

Step 2:

After your calling campaign has been completed:

  • Use the campaign's dial export to determine who answered "yes" to receiving a text message. 
  • Create a group based on those contacts' names and the phone numbers they shared as best for texting them. Example group name: Contacts_to_Text_talkcampaignname

Step 3:

  • Create a ThruText campaign using the Contacts_to_Text_talkcampaignname group as the base segment:
    1. Add an initial message that includes the follow-up question or information you want to share with contacts.
    2. Launch the campaign and send the initial text messages to the contacts.
    3. If contacts reply and have questions, you can answer them via the texting platform's assignment page.
    4. Example: 


If you have any questions, please reach out to support@getthru.io for assistance.